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data export button

Major Incidents data export button

Major Incidents are incidents that delay 50 or more trains. Such events cause the most disruption to customers.

Service Delivered data export button

Service Delivered measures the percentage of scheduled trains that are actually provided during peak hours.

Additional Platform Time data export button

Additional Platform Time is the average time that customers spend waiting at a station beyond their scheduled wait time.

Additional Train Time data export button

Additional Train Time is the average time customers spend onboard a train beyond their scheduled travel time.

Customer Journey Time Performance data export button

Customer Journey Time Performance is the percentage of customers trips that are completed within 5 minutes of the scheduled time.

Mean Distance Between Failures reports how frequently train mechanical problems cause delays.

The Subway Car Passenger Environment Survey Key Performance Indicators measure train car comfort and convenience.

The Station Passenger Environment Survey Key Performance Indicators measure station comfort and convenience.

Elevator and Escalator Availability measures the percent of time that elevators or escalators are operational systemwide.

Check out the new Elevator and Escalator Dashboard: Elevator and Escalator Dashboard

Wait Assessment measures how regularly trains are spaced.

Terminal On-Time Performance measures the percentage of trains arriving at their destination terminals as scheduled.