Major Incidents are incidents that delay 50 or more trains. Such events cause the most disruption to customers.
Service Delivered measures the percentage of scheduled trains that are actually provided during peak hours.
Additional Platform Time
Additional Platform time is the estimated average time that customers spend waiting at a station beyond their scheduled wait time.
Additional Train Time
Additional Train Time is the estimated average time customers spend onboard a train beyond their scheduled travel time.
Customer Journey Time Performance
Customer Journey Time Performance is the estimated percentage of customers’ trips that are completed within 5 minutes of the scheduled time.
Mean Distance Between Failures reports how frequently train mechanical problems cause delays.
The Subway Car Passenger Environment Survey Key Performance Indicators measure train car comfort and convenience.
The Station Passenger Environment Survey Key Performance Indicators measure station comfort and convenience.
Elevator and Escalator Availability measures the percent of time that elevators or escalators are operational systemwide
Check out the new Elevator and Escalator Dashboard: Elevator and Escalator Dashboard
Wait Assessment measures how regularly trains are spaced.
Terminal On-Time Performance measures the percentage of trains arriving at their destination terminals as scheduled.